1. 14-Day Free Returns & Exchanges

We offer a 14-day free return and exchange policy. This means you have 14 days after receiving your item to request a return or exchange completely free of charge.

• Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• You will also need the receipt or proof of purchase, such as your order confirmation email.

Email: elisalau1988@gmail.com

WhatsApp: +86 18660916289 — Feel free to send us a message anytime.

If your return is accepted, we will provide you with a prepaid return shipping label and clear instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

2. Damages, Missing Parts & Other Issues

Please inspect your order upon reception. If a wooden piece is broken, a part is missing, or you received the wrong item, please contact us immediately.

We will evaluate the issue and arrange replacement parts for you as soon as possible at no additional cost.

3. Exceptions & Non-Returnable Items

Certain types of items cannot be returned, including custom-personalized orders and final-sale clearance items.

Please contact us if you have any questions or concerns about your specific item.

4. Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at elisalau1988@gmail.com .

Need Help?

We are always here for you. If you have any questions about your return, order status, or need assembly assistance, please feel free to contact us.

Email: elisalau1988@gmail.com

WhatsApp: +86 18660916289